Cancellation Policy
Cancellation Policy – Mohro Lifestyle Shopee
At Mohro Lifestyle Shopee, we strive to provide a smooth and hassle-free shopping experience. This Cancellation Policy outlines the terms under which orders can be cancelled.
Order Cancellation by Customer
- Orders can be cancelled before they are processed or shipped.
- Once an order has been dispatched, it cannot be cancelled. However, you may initiate a return as per our Return Policy (if applicable).
- To cancel an order, please contact our support team at support@mohrolifestyle.com with your order details.
Order Cancellation by Mohro Lifestyle Shopee
We reserve the right to cancel an order under certain circumstances, including but not limited to:
- Product is out of stock or unavailable
- Incorrect pricing or product information
- Issues identified with payment processing
- Suspected fraudulent or unauthorized transactions
In such cases, the customer will be notified, and any payments made will be refunded in full.
Refund on Cancellation
- If the cancellation request is approved, the refund will be processed to the original payment method.
- Refund timelines may vary depending on the payment provider but are typically processed within 5–7 business days.
Important Notes
- Cancellation requests will only be accepted within the allowed timeframe.
- Orders once shipped cannot be cancelled.
- For prepaid orders, refunds will be initiated after cancellation confirmation.
Contact Us
For any cancellation-related queries, please reach out to us at:
📧 support@mohrolifestyle.com
