Privacy

Privacy Policy – Mohro Lifestyle Shopee

This Privacy Policy explains how Mohro Lifestyle Shopee (“Mohro Lifestyle Shopee”, “Company”, “we”, “us”, “our”) collects and uses your (“User”, “you”, “your”) information in relation to your access and usage of our e-commerce website and related services (collectively referred to as the “Platform”), unless a separate Privacy Policy is provided for specific products or services.

This Privacy Policy is designed with you in mind, and it is important that you have a clear understanding of how we collect and use your personal information. “Personal information” refers to any information that can be used to directly or indirectly identify an individual.

Your Consent

Please read this Privacy Policy carefully. By accessing or using our Platform, you agree to the terms outlined in this policy. If you do not agree, please refrain from using the Platform. Your continued use of the Platform indicates that you have provided your informed consent for the collection, storage, processing, and sharing of your information as described.

Our Commitment

We are committed to protecting your privacy and ensuring the security and integrity of your personal data. All data is handled in accordance with this Privacy Policy and applicable laws.

What Information Do We Collect?

We collect information for lawful purposes to provide and improve our services.

This may include:

Personal details such as name, phone number, email address, and shipping address
Device information such as device type, operating system, and browser details
Usage data including browsing behavior and interactions on our Platform
Payment-related information such as billing details (processed securely via third-party payment providers)

We may also request access to certain device permissions (such as location or storage) where necessary to enhance your experience.

Sensitive Data

In certain cases, we may collect sensitive data such as payment instrument details (credit/debit card or banking information). Such data is handled securely and retained only as long as required for transaction processing or legal compliance.

Who Do We Share Your Information With?

We do not share your personal information with unrelated third parties.

Your information may be shared with:

Trusted service providers for order processing, delivery, and customer support
Payment gateways for secure transaction processing
Logistics partners for order fulfillment
Legal or regulatory authorities when required by law

All third-party partners are obligated to handle your data responsibly and in compliance with applicable laws.

Location Data

With your permission, we may collect location data to improve service delivery, such as providing accurate shipping details or location-based features.

Children’s Privacy

Our Platform is not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect data from children.

Why Do We Collect Your Information?

We collect your information to:

Process and deliver your orders
Provide customer support
Improve user experience and platform functionality
Send updates, offers, and promotional content
Comply with legal and regulatory requirements

This helps us deliver a seamless and personalized shopping experience.

Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time.

Data Protection

We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure. However, while we strive to protect your data, no system can guarantee complete security.

Your Rights

You have the right to:

Access your personal data
Request corrections or updates
Request deletion of your data
Exercise your “right to be forgotten”

To exercise these rights, you may contact us at: support@mohrolifestyle.com (you can change this email as needed)

Policy Updates

We may update this Privacy Policy from time to time. Changes will be reflected on this page, and your continued use of the Platform indicates acceptance of the updated policy.