Return and Refund Policy

Return & Refund Policy – Mohro Lifestyle Shopee

At Mohro Lifestyle Shopee, we aim to ensure a satisfying shopping experience. If you are not completely happy with your purchase, our return and refund policy is designed to assist you.

Return Eligibility

You may request a return if:

The product is damaged, defective, or incorrect
The product delivered does not match the description

To be eligible for a return:

The item must be unused and in original condition
It must be returned with original packaging, tags, and invoice
The return request must be raised within 7 days of delivery

Non-Returnable Items

Certain items are not eligible for return, including:

Personal care and hygiene products (if opened or used)
Perfumes and beauty products (if seal is broken)
Items marked as non-returnable or final sale
Gift cards or promotional items

Return Process

To initiate a return, contact us at support@mohrolifestyle.com with your order ID and reason for return
Our team will review your request and guide you through the return process
In eligible cases, a reverse pickup may be arranged or you may be asked to ship the item back

Refund Policy

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund
If approved, the refund will be processed to the original payment method
Refunds are typically processed within 5–7 business days after approval

Replacement Policy

In case of damaged or defective items, we may offer a replacement instead of a refund, depending on product availability

Shipping Charges

Shipping charges (if any) are non-refundable, unless the return is due to an error from our side (wrong or defective product)

Important Notes

Returns without prior approval will not be accepted
Products showing signs of use or damage caused by the customer will not qualify for returns
Mohro Lifestyle Shopee reserves the right to approve or reject return requests based on inspection